What a Harvard Youth Violence Prevention Center Researcher says: "I took his introductory workshop last fall, and was really impressed with his skill at engaging his audience with this important topic that is not only critical to our work in youth violence prevention but in our everyday interactions as human beings. However skilled a listener you may be, these workshops will make you think differently about your interactions with others, and give you new strategies for de-escalating conflict and improving communication with folks who may *not* be such great listeners."